Senior Director - Service Delivery

Key Responsibilities:

1. System Architecture and Development:

- Verify healthcare software architecture for stability, interoperability, portability, and scalability.

- Develop system architecture, software architecture, system integration, and distributed system architectures.

- Design integrated computer systems and develop application-specific software.

2. Client Collaboration and Requirement Analysis:

- Collaborate with clients, engineers, technical experts, domain experts, and software developers to select appropriate solution designs, business processes, or services.

- Communicate with clients and software development staff to understand specific system requirements and perform requirement illustrations.

- Provide expert advice on the US healthcare domain, project costs, design concepts, or design changes.

3. Technical Leadership and Project Management:

- Develop or approve project plans, schedules, or budgets.

- Direct the requirement analysis, development, and operation of complete software development or consulting engagements.

- Monitor software development or consulting engagement operations. Detect potential problems and evaluate current or emerging technologies for cost, portability, data migration, compatibility, and usability.

4. Healthcare Data Analysis:

- Identify healthcare system data flow patterns, business logic, healthcare compliance requirements, and software components required to meet user's business needs.

- Must be able to analyze existing healthcare IT systems, processes, data, and compliance standards.

5. Documentation and Communication:

- Document design specifications, installation instructions, and other system-related information.

- Communicate project information through presentations, technical reports, or white papers.

- Train system users in system operation or maintenance.

6. Continuous Improvement and Innovation:

- Support ongoing software development, and maintenance operations, including installing or upgrading software.

- Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements.

- Research, test solutions, and verify the proper functioning of software solutions, business processes, and offered services.

Required Skills and Expertise:

Technical Skills:

- Proficient with cloud-based management and data access software (AWS, Azure, and Microsoft SharePoint).

- Experience with development environments (.NET, Node & React), medical software (EMR, EHR, RCM & Claims Adjudication engines) and database software (MySQL & PostGres),

- Familiarity with operating systems (Microsoft Windows Server, UNIX), project management tools (Microsoft Project, Microsoft Teams), and process mapping software (Microsoft Visio).

Business Skills:

- Expertise in analyzing healthcare data, making decisions, solving problems, and processing information.

- Proficient in stakeholder communication, providing consultation, and advising clients.

- Strong skills in organizing, planning, prioritizing work, and developing objectives and strategies.

- Ability to lead and build teams, coordinate work activities, and manage IT projects.

- Ability to conceptualize new products and services for the US healthcare market

- Understanding of EMR, EHR, RCM, Healthcare Payers, Providers, Clearinghouses, HL7, X12 EDI standards, and Medical Devices domain

Core Competencies:

- Critical Thinking, Active Listening, Systems Evaluation, Complex Problem Solving, and Systems Analysis.

- Excellent writing, speaking, monitoring, and decision-making skills.

- Proficiency in programming, time management, coordination, and instruction.

- Ability to conduct quality control analysis and provide service orientation.

Qualifications

Education and Experience:

- Bachelors or Masters degree in Computer Science, Information Systems, or a related field.

- 13+ years of experience in the US Healthcare domain.

- Proven track record of working with Electronic Medical Records (EMR), Electronic Health Records (EHR), Revenue Cycle Management (RCM), Healthcare Payers, Providers, Clearinghouses, HL7, X12 EDI standards, and Medical Devices.

- Ability to work in a matrix team environment with both internal and 3rd party development teams (onshore / offshore).

- Work Model: In-office

- Working Hours: 1:00 PM / 2:00 PM IST to 10:00 PM / 11:00 PM IST