Senior Director - Pre-Sales Solutioning

Who are we?:

Kapture CX is an AI-native customer experience platform helping enterprises turn their messiest service operations into seamless, intelligent experiences.

We build cutting-edge AI (agentic automation, voice AI, real-time intelligence) for industries where complexity is the default: banking, financial services, retail, e-commerce and beyond.

Headquartered in Bangalore with a growing presence in the US and Dubai, we serve 1,000+ enterprise clients across 18+ countries.

We've raised $20M to date, we're profitable, and we're growing 100% year on year, a combination that's rare at the intersection of AI and SaaS.

Today we're a 400+ strong team, and we're looking for people who want to build AI that actually ships, scales and solves real problems.

What is this role about?:

As a Senior Director - Pre-Sales Solutioning, you will lead our Presales and Solutioning function, working closely with enterprise customers and Sales, Product and Engineering teams to design solutions that address complex business and technology challenges.

You will combine strong product and technology understanding with enterprise solutioning, people leadership and sales enablement to help drive strategic opportunities and build a high-performing team.

Sounds interesting?:

Here's a more detailed description of what you will do in this role:

- You will lead and mentor the Presales and Solutioning team, driving capability, performance and continuous learning.

- You will independently handle complex enterprise opportunities and engage with CXO-level business and technology stakeholders.

- You will understand customer requirements and translate them into scalable solutions using Kapture's products, AI capabilities and technology ecosystem.

- You will lead solution discovery, product demonstrations, RFPs, POCs, proposals and complex technical discussions.

- You will work closely with Sales, Product, Engineering and Delivery teams to shape solutions, integrations and implementation approaches.

- You will build and drive sales enablement initiatives, including product training, solution playbooks, demos and knowledge sessions.

- You will bring strong ownership in handling complex customer requirements, stakeholder situations and strategic accounts.

- This is a Bangalore-based role.

- We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?:

You build a strong, high-performing Presales and Solutioning function that can independently handle complex enterprise opportunities, effectively position Kapture's technology and products, enable Sales teams, and deliver high-quality solutions that contribute to business growth.

What would make you a good fit for this role?:

1. Basic Requirements:

- You have 12+ years of experience in Presales, Solution Consulting, Sales Engineering, Solution Architecture or similar technology-facing roles.

- You have strong experience working with enterprise SaaS, AI, automation or B2B technology platforms.

- You have managed and developed Presales/Solutioning teams.

- You have experience independently handling complex enterprise accounts and sales cycles.

- You have strong understanding of technology, products, APIs, integrations, cloud and AI-led solutions.

- You possess strong executive communication, stakeholder management and problem-solving skills.

2. Critical Skills:

- Strong understanding of technology and ability to translate complex concepts into business solutions.

- Ability to engage confidently with CXOs, business leaders and technology stakeholders.

- Strong enterprise solutioning and consultative selling skills.

- Ability to train, coach and build high-performing teams.

- Strong ownership in handling complex opportunities and strategic accounts.

- Ability to work effectively across Sales, Product, Engineering and Delivery.

3. Advantages:

- Have experience in AI, Customer Experience, CRM, Automation or Enterprise SaaS.

- Have worked with large global enterprise customers and complex technology ecosystems.

- Have built or scaled Presales/Solution Consulting teams.

- Have experience creating sales enablement frameworks, solution playbooks and product training programs.

- Have experience working closely with Product and Engineering teams on complex enterprise solutions.

Why should you be interested?:

Here's what you will gain from this role:

- Opportunity to lead Presales and Solutioning for an AI-first enterprise SaaS platform.

- Exposure to large enterprise customers across industries and international markets.

- High ownership and visibility across Sales, Product and Engineering.

- Opportunity to build and shape a high-performing Presales and Solutioning function.

- Opportunity to work at the forefront of AI-powered customer experience transformation.

- A fast-paced environment with significant scope to influence product adoption, enterprise growth and business outcomes.