Senior Director - IP Service Operations

We are looking for a Senior Director, IP Service Operations.

You will be responsible for managing and governing Patent and Trademark Renewals operations ensuring compliant execution, operational stability, and client delivery across high-volume portfolios.

The role is execution-led and delivery-critical, with a strong focus on technology-enabled transformation, preventive controls, and predictable client outcomes.

About You Experience, Education, Skills, And Accomplishments:

- Degree or equivalent professional experience.

- 10+ years of experience in people leadership and management roles.

- Demonstrated experience leading complex, compliance-sensitive, transaction-heavy operations.

- Experience within Intellectual Property operations strongly preferred.

- Proven track record of leading technology-enabled operational transformation at scale.

What will you be doing in this role?:

- Own end-to-end execution consistency, compliance, and adherence to defined operational processes and controls across IP Renewals.

- Drive operational stability through preventive controls, standardization, and automation, with clear accountability for incident avoidance rather than reactive resolution.

- Lead technology-led transformation initiatives, including automation, system integration, workflow digitization, and reduction of manual dependencies.

- Oversee high-volume, high-value financial transactions, ensuring zero-defect delivery, financial accuracy, and prevention of revenue leakage.

- Promote standardized ways of working across global teams, reducing dependency on individual judgment and local practices.

- Serve as an operational partner to Senior Leadership by providing early risk signals, execution transparency, and data-driven operational insight.

- Own and evolve global operating models to support scale, complexity, and organizational change.

- Define and govern operational KPIs and performance metrics, ensuring a single source of truth across systems and teams.

- Champion Lean, Six Sigma, and continuous improvement methodologies, driving defect reduction and control maturity.

- Partner with Client Service, Legal, Finance, and Technology teams on client-impacting, high-risk, or compliance-sensitive scenarios.

Management Responsibilities:

- Lead and direct large, multi-site, globally distributed teams across Patent and Trademark Renewals operations.

- Translate company strategy into clear, execution-focused operational objectives with measurable outcomes.

- Provide influential leadership during transformational change, system rollouts, and organizational transitions.

- Build and sustain a culture of ownership, accountability, execution discipline, and risk awareness.

- Develop leadership capability within teams to reduce dependency on individuals and ensure operational resilience.