Senior Digital Product Analyst, Member Experience

Thank you for considering Progyny!

Progyny is seeking a Senior Digital Product Analyst to join our Member Experience team. This role will be responsible for measuring, analyzing, and optimizing member engagement across Progyny’s digital experiences, including the member portal, website, and mobile app. The ideal candidate is highly analytical, curious, and passionate about using data to improve digital experiences. You will partner closely with Product, UX, and Engineering teams to develop insights that drive engagement, adoption, retention, and satisfaction.

What you'll do... Own digital analytics reporting and insights for Progyny’s member portal, website, and mobile app

Monitor and analyze member engagement metrics, behavioral trends, conversion funnels, and user journeys

Develop dashboards and recurring reports to communicate KPIs and performance trends to stakeholders

Partner with Product and UX teams to define success metrics for new features and digital initiatives

Implement and maintain tracking plans, tagging strategies, and event instrumentation across digital platforms

Identify opportunities to improve member engagement, usability, and digital adoption through data-driven recommendations

Conduct A/B test analysis and support experimentation initiatives

Collaborate with Engineering and Product teams to ensure analytics data quality and integrity

Partner with Product and Data Engineering to ensure data availability in SQL/data warehouse environments 

Monitor analytics health and resolve discrepancies in reporting 

Support executive and operational reporting related to member digital experience performance

About you...

Bachelor's degree in Analytics, Statistics, Computer Science, Economics, or a related field, or equivalent relevant experience, required.

5+ years of experience in digital analytics, product analytics, or web/app analytics

Experience working with digital engagement metrics across web and mobile platforms

Strong proficiency with analytics platforms such as Google Analytics (GA4), Adobe Analytics, Mixpanel, Amplitude, or similar tools

Advanced Excel and strong data visualization skills using tools such as Tableau, Looker, Power BI, or similar

Working knowledge of SQL and experience querying and combining large datasets preferred

Understanding of digital product funnels, customer journeys, retention analysis, and experimentation methodologies

Excellent communication skills with the ability to present insights to both technical and non-technical audiences

Strong attention to detail and passion for improving user experiences through data

Nice to have... Experience analyzing healthcare, benefits, or consumer digital experiences

Familiarity with mobile app analytics and attribution platforms

Experience working in Agile product environments

Understanding of HIPAA and data privacy best practices

What You’ll Bring... A member-first mindset and passion for improving digital experiences

Intellectual curiosity and a proactive approach to problem-solving

Ability to balance strategic thinking with hands-on analytical execution

Collaborative spirit and comfort working cross-functionally

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:     Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com . 

Our perks:    Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

Menopause and midlife care

Health, dental, vision and life insurance options for employees and family  

Free in-person, virtual and text-based mental health and wellness support  

Paid time off, including vacation, sick leave, personal days and summer flex time  

Company equity  

Bonus program  

401(k) plan with company match

Access to on-demand legal and financial advice   

Learning and development programs to help you grow professionally and a mentorship program

Company social events to include annual volunteer day and donation matching

Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $100,000 - $115,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com .  #LI-BG1