Senior DevOps ITSO Engineer (8+ years)

JD for DevOps ITSO Engineer

Experience: 8-12 Years
Location: Pune/Hyderabad
Shift: General Shift (Off-hours support during critical incidents)

Role Summary

Looking for an IT Service Owner (ITSO) / Service Manager with strong hands-on experience in DevOps, Cloud Operations, and Production Support. The role is primarily focused on DevOps & Cloud (70%) and Service Management (30%).

Mandatory Skills

• 8-12 years of IT experience.
• Minimum 4-5 years of hands-on Cloud & DevOps experience.
• Strong experience in AWS (Preferred).
• Hands-on experience with:
• Jenkins / Azure DevOps
• Kubernetes
• Docker
• Terraform
• CI/CD Pipelines
• Experience in Production Support / SRE / Cloud Operations.
• Strong knowledge of:
• Incident Management
• Problem Management
• Change Management
• RCA

Tools

• ServiceNow
• Jira
• Azure DevOps
• Splunk
• Dynatrace
• Prometheus / Grafana (Good to have)

Responsibilities

• Own service health, stability, and operational governance.
• Manage cloud platforms and production environments.
• Drive incident resolution, RCA, and service improvement.
• Support releases, deployments, and change activities.
• Work closely with Development, Cloud, Infrastructure, and Business teams.
• Participate in major incident management and stakeholder communications.