Senior DevOps Engineer I (Automation)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. When was the last occasion you had the opportunity to contribute to a company that is shaping an industry and empowering individuals to translate ideas into tangible impact with speed? Smartsheet's core mission is to empower everyone to enhance their work processes. Our business model is founded on identifying exceptional talent and providing them with the autonomy to develop our acclaimed Software as a Service (SaaS) offering. With a user base exceeding 10 million, our platform is utilized across various industries, including construction, retail, and software development, presenting us with unique technical challenges. Smartsheet is seeking a Senior Business DevOps Engineer to join our Corporate Systems Development team in Bangalore. This role will focus on building and scaling our CI/CD pipelines, infrastructure automation, monitoring frameworks, and deployment processes supporting mission-critical integrations across Finance, People, Sales, Legal, IT, and Engineering systems. You’ll work across a variety of systems and platforms (AWS, GitLab, DataDog, Terraform, Boomi, UiPath) to streamline deployment of backend integrations and automation solutions. If you thrive on optimizing developer velocity, ensuring system reliability, and automating everything from build to deploy, this role is for you. The position reports to the Senior Manager, Systems Development and collaborates closely with global developers, architects, and application administrators to ensure our platform foundations are secure, efficient, and scalable.

You Will

• Design, implement and maintain CI/CD pipelines using GitLab and AWS Code Pipeline for integration, automation, and infrastructure projects.
• Develop and manage infrastructure-as-code (Terraform, TerraGrunt, CloudFormation) for consistent, versioned deployment environments.
• Build observability and monitoring frameworks using DataDog, Cloudwatch and custom dashboards for integration health.
• Automate environment provisioning and configuration management.
• Reviewing and remediating any vulnerabilities reported by SecEng monitoring tools like WIZ within the agreed upon SLA, ensuring compliance
• Proactively monitoring for code obsolescence and upgrading any AWS code bases
• Collaborate with developers to containerize workloads and streamline Lambda deployment packaging and dependency management.
• Enhance system reliability and deployment speed through automation of build/test/release workflows.
• Support developers in managing staging and production release processes, including rollback plans and change validation.
• Partner with architects to define DevOps best practices for security, scaling, and fault tolerance across integration services.
• Participate in a production support rotation, triaging environment-level issues and improving alerting and recovery automation.

You Have

• BS in Computer Science, related field, or equivalent industry experience
• 7+ years of experience in DevOps or System Engineering roles
• Proven expertise in AWS services (Lambda, Step Functions, EC2, SQS/SNS, S3)
• Hands-on experience in with Terraform, TerraGrunt, GitLab CI/CD, AWS CDK and Infrastructure as Code principles
• Solid understanding of networking, security groups, VPC, and API gateway configurations
• Experience with containerization (Docker) and orchestration
• Familiar with Python and/or Javascript/Typescript scripting for automation
• Strong experience implementing monitoring, logging and alerting systems
• Understanding of deployment strategies (blue/green, canary, rolling)
• A strong analytical mindset to identify complex issues, troubleshoot effectively, and propose innovative solutions.
• The capacity to share knowledge, coach team members, and foster a learning environment.
• Excellent communication and collaboration skills with global, distributed teams
• Proven ability to troubleshoot production systems and drive root-cause resolution.
• The flexibility to adjust to changing priorities, new technologies, and evolving project requirements.
• Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning, Sprint Finalization etc.

Get To Know Us At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.