Senior Developer

About the Role

We are looking for an experienced Pega Senior Developer with 7-8 years of experience with expertise in Pega Customer Service (Pega CS) to build, enhance, and maintain customer service applications. The role involves hands-on development, integration, and optimization of customer interaction workflows and service cases, ensuring seamless customer experience and agent efficiency.

Responsibilities

• Design and develop applications using Pega Customer Service framework.
• Configure: Service cases and case life cycles; Customer interaction portals (CSR desktop); Flows, decision rules, SLAs, and routing mechanisms
• Create reusable rules and components as per Pega best practices.
• Implement integrations with enterprise systems using: REST/SOAP services; Pega connectors and services
• Handle data synchronization and error handling efficiently.
• Perform unit testing and assist in SIT/UAT phases.
• Debug issues and ensure defect resolution.
• Participate in code reviews and quality checks.
• Optimize application performance: Data pages and queries; UI responsiveness; Case processing efficiency
• Identify and fix performance bottlenecks.
• Work in Agile/Scrum teams to deliver features.
• Collaborate with: Business Analysts; QA teams; Architects (SSA/LSA)
• Provide estimates and meet sprint commitments.
• Maintain technical design documentation.
• Share knowledge and mentor junior developers.
• Translate business requirements into technical designs and implementations.
• Ensure adherence to Pega guardrails and coding standards.

Qualifications

• Formal Education & Certification (desirable)
• Relevant education - BE/B.Tech/MCA
• Pega CSSA certification (preferred).

Required Skills

• Strong experience in Pega Customer Service (Pega CS) implementation
• Certified Pega Senior System Architect (CSSA) (preferred)
• Hands-on expertise in:
• Case Management
• Flows, Activities, Data Pages
• UI development (Sections, Harnesses, UI-Kit/Constellation)
• Experience with:
• REST/SOAP integrations
• Debugging and troubleshooting

Preferred Skills

• Experience in Agile/Scrum methodologies
• Ability to work collaboratively in a team environment

Other relevant details:

Location: Gurugram

Work Mode: Hybrid/ WFH

Exp Level: 7+ years

Shift Timings: 12:00 PM to 9:00 PM IST

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.