Senior Developer/Analyst (ServiceNow)

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations. Job Description Implement core configuration user stories with minimal guidance.

User stories could cover service catalog, catalog items/record producers, knowledge   bases/knowledge articles, notifications, assignment rules using advanced work   assignment, and Service Level Agreement (SLA) configurations and workflows.

Experience delivering projects for implementing Workspaces and Now Assist

Participate in and/or lead design workshops, development, testing and deployment   activities

Lead the design and implementation of ServiceNow modules, including ITSM, CSM   and Custom Applications.

Ability to build ServiceNow Reports, dashboards and homepages

Ability to set up data security via control rules, domain separation

Implement integrations utilizing Integration Hub and relevant Spokes.

Good hands-on knowledge and experience with any one or more areas: JavaScript / HTML/ CSS / AJAX / Angular / Bootstrap

Experience administering a ServiceNow instance including group roles, permissions,   modifications for business rules, workflows, UI pages, UI actions, UI policies.

Execute unit testing to confirm user stories meet acceptance criteria as   implemented.

Troubleshoot complex platform issues and ensure a high level of reliability and user   satisfaction.

Peer review of other developers’ user stories

Provide technical documentation as required

Development, management, and configuration of ServiceNow applications, modules,   enhancements, product development, and some system administration tasks.

Provide coaching and guidance to junior developers on best practice approaches to   implement required functionality involving technical leads as required.

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Basic Requirements Bachelor of Science in Computer Science, a similar technical discipline, or   comparable industry experience

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

6 to 8 years in ServiceNow configuration and development experience

Minimum 5 years of experience supporting the implementation, administration,   configuration and/or development of the ServiceNow tool

Experience delivering projects for implementing Workspaces and Now Assist

Excellent interpersonal skills and effective communication skills are necessary to be   able to translate technical information to non-technical audiences

Energetic self-starter able to work independently in a fast-paced environment

High sense of ownership, responsibility, and commitment to quality

Proven ability to manage multiple tasks and shifting deadlines

Effective organization, collaboration, planning, problem-solving, and analytical skills

Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.