Senior Desktop Support Engineer L2

Good in communication

Prepare daily attendance for site and mail to corporate office.

Prepare DCR (Daily Call Report) for all site and mail to corporate office.

Engineer shift roster has to make based on call / project requirement and engineer training.

Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.

Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).

Provide technical support to engineers.

Daily Repeat call report to be prepare.

Daily more than one hour call report to be prepare.

Project planning and follow up until complete.

Prepare monthly consolidated report.

Prepare monthly review meeting PPT.

Asset inventory have to maintain.

Supporting for VIP user calls.