Senior Desktop Engineer

Job Summary

We are looking for a Desktop Engineer to provide end-user computing support for a leading banking client. The ideal candidate should have experience in desktop support, troubleshooting, hardware/software installations, and user support within a corporate or banking environment.

Key Responsibilities

• Provide L1/L2 desktop support for end users.
• Install, configure, and troubleshoot Windows laptops, desktops, and peripherals.
• Manage user accounts, access requests, and password resets through Active Directory.
• Support Microsoft Office 365, Outlook, Teams, and other business applications.
• Diagnose and resolve hardware, software, network, and printer-related issues.
• Perform software installations, upgrades, patching, and asset management.
• Handle incident and service requests in accordance with SLA requirements.
• Coordinate with infrastructure, network, security, and application teams for issue resolution.
• Support onboarding, offboarding, and workstation deployments.
• Asset Management, Inventory Audits & Lifecycle Management
• Security Compliance, Vulnerability Remediation & Audit Support
• ServiceNow/Remedy/JIRA Ticketing and SLA Management