Senior Desktop Engineer | Exp: 7+ Years

Knowledge and Experience Required

• Ability to respond timely to end users and resolve issues.
• Excellent customer service, high levels of communication and the ability to managing problems through to completion.
• Experience supporting Windows 10/11 environments as we have now migrated to Windows 11 globally.
• Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Edge etc
• Office 365 experience User Account Management & Troubleshooting
• Working knowledge of Windows Server, Microsoft Active Directory and its associated tools.
• Experience supporting remote access systems including MFA and VPN connections.
• Demonstrable commitment to quality, service and problem management.
• Knowledge of Microsoft Azure
• Knowledge of Sharepoint
• Knowledge of AV systems, such as Crestron and Cisco
• Knowledge of Endpoint Manger (Intune), SCCM, Auto Pilot
• Knowledge of the Private Equity industry is a nice-to-have but not essential as training will be provided.
• Knowledge and experience of ITIL
• GCSEs or equivalent
• Professional qualifications preferably some formal IT training
• ITIL certification desirable but not essential
• Any Microsoft qualifications in Microsoft Azure, Office 365 or other