Senior Designer Colour Service

Job Description

BIRLA OPUS - JOB DESCRIPTION

Senior Colour Designer

Position Level:Senior Executive Level
Department: Customer Experience - Decor (Vidya's Team)
Reports To: Lead Decor (Vidya)
Location: Pan India
Employment Type: Full-Time

Job Purpose

Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations

Strategic Context & Scope

Business Impact:Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction.

Core Competencies Required

Color Service Expertise:Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies

Design & Creative Skills:Expertise in color design, visual presentation, photography, and creative asset development for color communication

Customer Consultation:Strong capabilities in customer interaction, needs assessment, solution development, and satisfaction assurance

Technical Color Knowledge:Understanding of color science, product specifications, color accuracy, and technical color applications

Key Result Areas & Strategic Accountabilities

1. Specialized Color Service Delivery

• Color Snap Service Excellence:Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfaction
• SFA Integration:Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion tracking
• Service Quality Monitoring:Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysis
• Performance Reporting:Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics

2. Shade Card Development & Product Support

• Product-Specific Shade Cards:Curate and develop product-specific shade cards using insights from product and marketing teams
• Color Validation:Validate digital and print colors for Allwood and other product categories ensuring accuracy and consistency
• Shade Card Innovation:Develop unique shade card formats and content enhancing customer color selection experience
• Content Finalization:Finalize shade card content ensuring brand consistency, technical accuracy, and customer usability

3. Color Studio Operations & Content Creation

• Studio Management:Manage in-house color studio operations including photography, content creation, and visual asset development
• Photography & Art Direction:Conduct professional photoshoots, provide art direction, and edit images using advanced editing tools including AI
• Content Archiving:Maintain comprehensive color content archive and enhance e-commerce product listings with high-quality visual assets
• Training Material Creation:Create color training materials, presentations, and visual aids supporting internal and external training programs

4. Customer Color Consultation & Support

• Expert Consultation:Provide specialized color consultation services for complex projects, high-value customers, and technical color requirements
• Customer Education:Develop customer education initiatives covering color selection, application techniques, and maintenance guidance
• Solution Development:Create customized color solutions addressing specific customer needs, project requirements, and design objectives
• Customer Satisfaction:Ensure superior customer satisfaction through expert service delivery, follow-up processes, and continuous improvement