Senior - Delivery Operations (IND)

Job Summary

• The Senior - Delivery Operations role seeks guidance when required to support execution and influence outcomes to fulfill their job functions in Delivery Operations, which includes Procurement, Fulfillment and Personalization, Statement and Letters, Credit Card Agreements, Capabilities, Material Intake/Review, among others. The role develops the Skills to be able to execute and manage relationships, complete deliverables with accuracy and prioritize competing deliverables. Able to work on multiple projects and across streams as cross skilled resource to adjust to the changing work environment. Able to understand Risk and help with the monitorings in place. Support Quality/Audits along with reporting. Able to support departmental initiatives. Establish great working relationship with the Stakeholders. Ability to run pre defined SQL Queries and knowledge on modifying SQL queries based on the need.

Essential Job Functions

• Process and Project Management - Actively participates in the execution of the processes. Serves as primary contact for questions including problem investigation and resolution. Supports the organization in the design of solutions the meet the stated need. Actively participates in meetings with internal partners. Works to enhance our current processes to better suit our clients needs. - (20%)
• Problem Solving- Actively evaluates current processes and procedures for improvements and efficiencies. Demonstrates flexibility and able to work with ambiguity. Ability to identify problems and recommend solutions appropriately. Solves problems and executes on risk and resolution plans for the supported capability or service. Identify the root causes of the problem and work towards the fix. - (20%)
• Documentation/Quality Assurance- Strong written and verbal communication Skills are used to executes audit and quality assurance processes. Ensures quality and timing meets expectations from the business. Uses some guidance in the creation, maintenance and completion of reporting. Apply knowledge of SQL, Microsoft Suite such as Word, Excel, PowerPoint, and Teams to execute daily work. - (20%)
• Relationship Management- Actively participates in meetings with internal partners to build trust and rapport with some guidance. Knowledgeable in the processes and procedures that are needed to execute and support job responsibilities. Maintains business perspective and contributes to building a high-performing and positive team atmosphere. Coaches and guides team members for better results. - (20%)
• Team consists of the multiple processes like Brand Production, Card Operatoions, Credit Card Agreement Operations, Servicing Content Operations, Statements and Letters. Support one or more teams depending upon the requirement. - (20%)

Minimum Qualifications

• Bachelors Degree in Business, Marketing, Operation Management or equivalent.
• 5-8 years in Operations/process driven work environment, with progressively increasing exposure to managing more than 1 process

Preferred Qualifications

• Knowledge in Marketing, Operations and Financial Management.
• 5-8 years of work experience in Marketing or Banking Operations.
• Experience in Audits.
• Knowledge on SQL queries execution and modification.

Skills

• Ad Hoc Reporting
• Excel Functions
• Operations Support
• Proactive Thinking
• Process Audits
• Quality Assurance Auditing
• Quality Control Management
• Effective Written Communication
• Banking Operations
• Microsoft Applications
• Process Training
• WinSQL