Senior Delivery Manager

Job Summary

Ciklum is looking for a Senior Delivery Manager to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

• Own the delivery plan, sprint cadence, milestones and dependency map across parallel workstreams
• Run delivery governance: weekly status, steering committee updates, the RAID log and financial tracking
• Manage scope against the contractual baseline, and raise and negotiate change requests when work moves outside it
• Lead and coordinate architects, engineers, AI and conversation designers, business analysts and QA, including planning when people join and roll off
• Chase and escalate client dependencies such as system access, environments, data and sign-offs, and clear blockers early
• Build and maintain relationships with client sponsors, product owners and system owners
• Plan and run user acceptance testing, defect triage, release readiness, go-live and hypercare
• Agree acceptance criteria upfront and tie milestone sign-off to them
• Set up how benefits will be measured after go-live, in agreement with the client
• Make sure the team meets client onboarding, access and security requirements, including leaver and access audits

Requirements

• Agile delivery across workstreams that move at different speeds, such as platform build and product or conversation design
• Programme planning across parallel streams, including critical path and dependency management
• Executive stakeholder management and clear, early escalation
• Risk, issue and change management
• Test and release management, including UAT planning and go/no-go decisions
• Enough technical fluency in APIs, cloud and AI or data platforms to challenge estimates and understand why a dependency matters
• 10 or more years in technology delivery, including 5 or more years leading programmes with teams of 10 or more
• A track record of delivering fixed-price, multi-stream programmes in large, matrixed enterprises
• Consulting or professional services background with direct client ownership

Desirable

• Experience on contact centre, customer experience, conversational AI or automation programmes
• Experience working with enterprise procurement and contingent worker controls
• Delivery certifications such as PMP, PRINCE2, SAFe or Scrum Master

Personal skills

• Direct and calm under pressure, and comfortable saying no and holding scope
• Escalates early and clearly, rather than absorbing risk quietly
• Builds trust with both client and delivery teams, and keeps both informed without needing to be chased

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.