Senior Delivery Manager

Job Purpose

Process Governance IT Asset Management (ITAM) Identity Access Management

Ensure IAM process compliance with:

RBI cybersecurity IT control requirements

ISO 27001 access control clauses

Internal Information Security policies

Compliance, Assurance Risk Oversight

Act as second line oversight for ITAM and IAM control effectiveness.

Conduct:
oPeriodic control self assessments
oCompliance validations
oEvidence checks and sampling

Identify control gaps, policy deviations, and residual risks.

Track remediation actions and verify closure with evidence.

Regulatory, Audit Inspection Readiness

Serve as single point of accountability for ITAM IAM topics during:
oRBI / REBIT inspections
oInternal Audit
oExternal IS Audits (ISO 27001)

Prepare and review:
oControl matrices
oSOP adherence reports
oEvidence registers
oManagement responses to audit observations

Ensure zero recurrence of audit findings through root cause governance fixes.

Policy, SOP Control Framework Ownership

Draft, review, and maintain:
oIT Asset Management Policy SOPs
oIdentity Access Management Policy SOPs

Ensure policies and SOPs are:
oClearly owned
oPeriodically reviewed
oMapped to regulatory requirements

Drive continuous improvement in governance maturity.

Duties and Responsibilities
A-Compliance, Assurance Risk Oversight
B-Regulatory, Audit Inspection Readiness
Major Challenges

To identify all compliance requirements

Ensure platform controls are aligned with regulatory requirements

Required Qualifications and Experience

Qualifications

Engineering / Computer Graduate with 1014 years of total experience

5+ years in IT Security Assessment, Assurance, Risk, or Audit roles

Prior experience in regulated BFSI environments strongly preferred

Relevant Certifications like CISA/ISO 27001 LA
a)Work Experience

Strong experience in IT Governance / IT Compliance / IT Risk / GRC

Deep understanding of:
a.IT Asset Management (ITAM)
b.Identity Access Management (IAM / PAM)

Experience with ServiceNow ITAM / CMDB / IRM

Familiarity with cloud IAM (Azure AD / AWS IAM)

Hands on exposure to RBI regulated BFSI environments

Excellent documentation, evidence validation, and reporting skills

Proven experience handling RBI / REBIT / ISO audits

Strong control assessment and documentation skills

Excellent analytical, reporting, and stakeholder communication skills

Good to Have

Exposure to Upper Tier NBFC / Banking / Financial Services

Familiarity with ServiceNow GRC / IRM

Good Written and Verbal Communication with Presentation Skills