Senior Delivery Manager, M&A and Claims

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Delivery Manager, M&A and Claims based in the United States.

This is an exceptional opportunity for an experienced legal operations leader to shape and scale high-impact managed services programs across global markets. The role combines strategic leadership, client relationship management, and operational excellence to deliver innovative outsourced legal solutions in areas such as M&A, contract abstraction, and claims review. You will oversee multidisciplinary teams, drive process transformation initiatives, and leverage technology to improve efficiency and service quality. Working in a fast-paced and collaborative environment, this position offers significant exposure to senior stakeholders and the chance to influence the future of technology-enabled legal services. Ideal candidates are strategic thinkers with strong execution capabilities and a passion for continuous improvement and client success.

Accountabilities:: Lead and manage multidisciplinary teams of delivery managers, legal professionals, coordinators, and technical specialists to ensure high-quality service delivery across managed legal service engagements.

Oversee day-to-day operations, ensuring projects are delivered in line with agreed KPIs, SLAs, timelines, and client expectations.

Optimize workflow allocation, resource planning, and operational processes to maximize efficiency and scalability across multiple engagements.

Drive process improvement initiatives and implement technology-enabled solutions to enhance service delivery, knowledge management, and operational performance.

Build and maintain strong client relationships, acting as a trusted advisor and escalation point for strategic and operational matters.

Prepare, analyze, and present performance reports, metrics, and executive updates to internal stakeholders and clients.

Collaborate with cross-functional and global teams to support service innovation, solution design, and business development initiatives.

Contribute to the ongoing growth and strategic development of the managed services function, balancing immediate delivery needs with long-term objectives.

Requirements

Significant experience in legal service delivery, managed services, legal operations, or related professional services environments.

Demonstrated success leading cross-functional teams spanning legal, operations, and technology disciplines.

Strong expertise in workflow design, process optimization, change management, and operational transformation initiatives.

Experience implementing or managing technology-enabled legal solutions, including workflow automation, contract analytics, or AI-assisted review platforms.

Proven client-facing experience with strong stakeholder management and relationship-building capabilities.

Excellent communication and presentation skills, with experience leading meetings and delivering executive-level reporting.

Strong writing capabilities, including experience supporting proposals, RFP responses, and solution documentation.

Advanced proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Ability to translate client requirements into scalable operational strategies and practical delivery models.

Strong problem-solving, risk management, and decision-making skills in fast-paced environments.

High emotional intelligence, sound judgment, and the ability to influence stakeholders across global teams.

Demonstrated people management experience and a strong ownership mindset.

Juris Doctor (JD) degree or equivalent experience is preferred.

Background in M&A, insurance, claims, financial services, or healthcare sectors is advantageous.

Familiarity with reporting and visualization tools such as Power BI is considered a plus.

Benefits

Fully remote work opportunity within the United States.

Exposure to high-profile global clients and complex legal service engagements.

Opportunity to lead strategic transformation initiatives and influence the future of managed legal services.

Collaborative and international work environment with cross-functional teams.

Career growth opportunities within a rapidly expanding business function.

Access to innovative legal technologies, automation tools, and data-driven delivery models.

Competitive compensation package and comprehensive employee benefits.

Professional development opportunities and ongoing exposure to emerging legal operations trends and technologies.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1