Senior Delivery Leader in Banking QA + QE experience (UAE Region)

Qualitykiosk Technologies is looking for Banking Delivery Leaders with 18+ years of experience in delivering and managing banking projects .

We're looking for leaders with:

• 18+ years in QA/QE Service Delivery within BFSI/Banking & P&L Ownership.
• Experience managing large delivery programs for Middle East Banking clients
• Strong Technical Program Management (TPM) expertise
• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation
• Proven success in stakeholder management, business growth and delivery governance

Interested candidates pls share your updated resume with [HIDDEN TEXT]

JOB DESCRIPTION: Service Delivery Partner Banking Quality Engineering (AI & Transformation)

About QualityKiosk Technologies

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers. Headquartered in Navi Mumbai, India, we serve over 254+ global clients across 25 countries with a workforce of 3,700+ employees. We are pioneers in IP-led quality assurance, recognized by Gartner and Forrester, and were named Best IT Employer of the Year in 2023.

Role Purpose

The ServiceDelivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations.

Key Responsibilities and Deliverables

1. AI & GenAI Innovation Leadership

• GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
• AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
• Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.

2. Technical Program Management & Shift-Left Strategy

• Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure Testability is architected into the product
• Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
• DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
• Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.

3. Strategic Client & Business Management

• P&L Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.
• Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.
• CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.
• Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts.

4. Team Leadership & Capability Building

• Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.
• Domain Excellence: Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines.
• Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team.

Essential Requirements

• Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
• Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
• Technical Depth: Strong Technical Program Management (TPM) skills; ability to roll up sleeves to solve technical roadblocks.
• Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability.
• Communication: Exceptional verbal and written communication skills for stakeholder management.

Behavioural Competencies

1)Analytical Thinking

Breaks down complex card processing scenarios into testable conditions with precision.

2) Stakeholder Management

Confidently engages with CXO-level and technical stakeholders; articulates QA value clearly.

3)Ownership & Accountability

Takes end-to-end accountability for quality outcomes across large, multi-stream engagements.

4)Mentorship & Leadership

Actively develops team capability; fosters a culture of quality and continuous improvement.

5)Adaptability

Thrives in dynamic project environments; comfortable with shifting priorities and ambiguity.

6)Attention to Detail

Maintains high rigour in requirement review, test design, and defect documentation.