Senior Data Integrations Engineer

Were looking for a hands-on Boomi Integration Specialist to own the health and stability of our integration landscape. Youll be the first line of defence for data sync issues across our core platforms, driving ticket resolution down to near-zero through proactive monitoring, root cause analysis, and continuous improvement.

This role is critical during revenue-sensitive periods, month-end, quarter-end, where youll be expected to operate with urgency, precision, and calm under pressure.

What You Will Do

Day-to-Day Operations:

• Monitor service desk tickets intake and triage daily, proactively identifying and resolving failures before they become tickets
• Own the integration support queue, triaging, prioritising, and resolving tickets with a clear focus on keeping volume consistently low and SLAs tight
• Investigate and resolve data sync failures between Salesforce, NetSuite, OpenAir, and ServiceNow, diagnosing issues at the source and fixing at the root cause, not the symptom
• Communicate clearly and promptly with platform teams (Salesforce Admins, NetSuite Admins, ServiceNow Admins) to co-ordinate cross-platform fixes
• Act as the primary technical contact for Finance and Sales Operations during data discrepancy escalations, translating technical issues into business-clear updates

Revenue-Period Focus:

• Lead integration stability efforts during month-end and quarter-end close, ensuring zero-tolerance for data sync failures that impact revenue recognition, billing, or reporting
• Maintain a pre-close checklist and execute integration health checks ahead of critical financial periods
• Provide real-time support and on-call availability during close periods as required

Continuous Improvement:

• Perform root cause analysis on recurring issues and implement permanent fixes or process guardrails
• Document integration maps, error handling logic, and known issue resolutions in a maintained knowledge base
• Identify patterns in ticket volumes and proactively redesign fragile processes to reduce failure rates
• Collaborate with the Core Business Systems team on integration enhancements, new connector builds, and platform upgrades

Stakeholder Engagement:

• Work closely with Finance and Sales Operations to understand upstream data requirements and translate them into integration logic
• Participate in platform team standups and change advisory discussions to flag integration dependencies before deployments
• Present clear, non-technical updates to business stakeholders during incidents or escalations

What Success Looks Like:

• Integration support ticket volume trending consistently toward zero
• Zero revenue-impacting data sync failures during month-end and quarter-end close
• High stakeholder satisfaction scores from Finance and Sales Operations
• Boomi process failure rate below agreed SLA threshold
• Maintained, accurate integration documentation and runbooks

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.