Senior Data Engineer

Requirements:

• Senior/Lead-level experience with the ability to work independently and drive outcomes with minimal oversight.
• Strong production support background, including on-call support, monitoring, RCA, and release management.
• Excellent communication skills and the ability to work effectively with global stakeholders.
• Strategic and governance experience, with the ability to recommend solutions, optimisations, and best practices.
• Proven leadership skills, serving as an SME and mentoring junior team members.
• Strong data engineering expertise, including SQL, ETL/ELT, schema design, integrations, and performance optimisation.
• AI knowledge, including AI-enabled development, tools, and analytics applications.

Good to haves:

• 7+ years of Data Engineering experience.
• 3+ years of Contact Centre Analytics experience.
• Expert in SQL and star schema design.
• Experience with Power BI semantic models.
• ETL/ELT pipeline development.
• AWS exposure
• API integrations
• Bot/AI analytics
• Voice and digital interaction analytics.
• Experience with Cisco UCCE, Genesys, NICE, Five9 or Amazon Connect.