Senior Data Analyst

Role Overview

The Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency.

This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.

Key Responsibilities

Team Leadership & Management •

Lead and supervise a team of data specialists with effective task allocation and performance monitoring • Conduct regular 1:1s, provide mentorship, feedback, and support career development • Ensure team discipline, adherence to policies, and a professional work environment • Manage attendance, leave planning, and team availability Operations & Delivery

• Oversee daily BAU operations and document collection workflows • Ensure all tasks are completed within defined SLAs • Act as the primary point of contact for escalations and resolve operational issues

• Provide real-time floor support and ensure workflow continuity

Document Collection & Data Handling

• Manage end-to-end document collection pipeline from multiple sources and portals • Ensure accurate and timely upload of documents into internal systems • Monitor data connections and resolve failures proactively • Maintain data quality through regular audits and validations Stakeholder Collaboration • Collaborate with onboarding, product, and engineering teams to improve processes and tools

• Coordinate with external data providers and internal teams for issue resolution • Assist in tracking and resolving system issues via ticketing tools Process Improvement & Training

• Identify and implement process improvements to enhance efficiency • Support onboarding, knowledge transfer, and training initiatives • Maintain and update workflow documentation and SOPs

Required Skills & Qualifications

• 6+ years of experience in operations, data management, or financial/fintech domain

• Proven experience in team handling and stakeholder management • Strong problem-solving and analytical skills

• Excellent communication and interpersonal abilities • Ability to manage multiple tasks and priorities effectively

• Experience with tools like Jira, Salesforce, Google Suite, and Excel (preferred)

• Detail-oriented with strong documentation and process adherence skills Key Competencies

• Leadership and team development • Operational excellence and SLA management • Data accuracy and quality control • Cross-functional collaboration • Proactive problem solving and ownership