Senior Data Analyst

Job Description:

We are looking for a Data Analyst to support the Support Data Infrastructure & Strategy team. The role focuses on building scalable data models, maintaining gold-layer datasets, driving customer support analytics, and partnering with business stakeholders to deliver actionable insights.

Key Responsibilities

• Build and maintain curated data marts and gold-layer datasets.
• Develop and optimize SQL-based data transformations using Spark SQL and Hive.
• Analyze customer support data, including tickets, contacts, CSAT, AHT, and operational metrics.
• Partner with business stakeholders to translate requirements into metrics, dashboards, and insights.
• Ensure data quality, governance, and consistency across reporting assets.
• Support data pipeline monitoring and continuous improvements.

Required Skills

• 4-6 years of experience in Data Analytics, Business Analytics, or Analytics Engineering.
• Strong SQL expertise.
• Experience with Spark SQL, Hive, or PySpark.
• Hands-on experience building and managing data marts, gold-layer datasets, or semantic layers.
• Strong business understanding and stakeholder management skills.
• Experience working with customer support/contact center data (CSAT, ticketing, support operations).
• Exposure to Tableau, Looker, or Power BI.

Preferred Skills

• Experience with dbt, LookML, or metric/semantic layer frameworks.
• Knowledge of Airflow or workflow orchestration tools.
• Exposure to streaming technologies such as Kafka or Flink.
• Experience with data quality, monitoring, and governance frameworks.

Please share below details along with the acknowledgement, to proceed further:

to- [email removed]

Primary Skills

Years of Experience (FTE)

Current Organization

Current Location

Current CTC

Expected CTC

Notice Period

Reason for Job Switch

Updated Resume

Thanks & Regards,

Jasmine Nadaf

Talent Acquisition Specialist

Prescience Decision Solutions (A Movate Company)