Senior Customer Support

Role Description The Senior Customer Support role is a full-time, on-site position based in Patna. The role involves managing client communications, responding to inquiries, and ensuring timely updates on case progress through phone, email, and in-person interactions. The Senior Customer Support professional will handle customer issues, coordinate with legal staff to gather information, and provide clear explanations of processes and next steps. Day-to-day tasks include maintaining accurate records, monitoring client satisfaction, escalating complex concerns to appropriate team members, and supporting basic technical and administrative aspects of client management systems. This role requires a proactive approach to service, attention to detail, and a commitment to maintaining confidentiality and professionalism.
Qualifications

• Strong Customer Support and Customer Satisfaction skills, with experience managing client relationships and resolving concerns.
• Excellent Interpersonal Skills, including clear communication, active listening, and the ability to interact respectfully with diverse clients.
• Technical Support capabilities, including comfort with office software, communication tools, and basic troubleshooting of systems used for client management.
• Analytical Skills to understand client issues, interpret information, and support effective problem-solving and decision-making.
• Previous experience in a client-facing role, preferably in legal, professional services, or a similarly structured environment.
• Ability to work on-site full-time in Patna, manage multiple tasks, and prioritize under time-sensitive conditions.
• Strong written and verbal communication skills in English; knowledge of local languages is an advantage.
• Minimum of a bachelor's degree in any discipline; education or training related to law, business, or customer service is beneficial.