Senior Customer Support

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond jewelry. Our luxury jewelry is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of Best Online Shops for five years in a row. That's not all. Our ground-breaking innovation, Create with Angara, earned us the Business Intelligence Group's 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company's Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

Ideal candidate we are looking for:

● 5+ years of proven experience in high-end/luxury sales, online or offline (e-commerce experience preferred)

● Familiarity with MS Excel, Word, PowerPoint and CRM tools

● Transparent, collaborative and comfortable working with others.

Key Responsibilities:

● Apply product and brand knowledge to convert online leads into sales and build long-term customer relationships.

● Provide personalized product recommendations based on customer preferences and requirements.

● Actively track leads, manage follow-ups and drive conversions.

● Manage customer retention and pre/post sale-escalations to ensure timely resolutions and an exceptional customer experience.

● Encourage customer reviews and testimonials to strengthen the brand's luxury shopping experience and reputation.

● Meet or exceed assigned sales targets, goals and performance metrics.

● Identify and implement feedback to improve sales performance and customer experience.

● Customer Service: Assist new and existing customers with accurate, personalised guidance, including post-sale services such as resizing, repairs, exchanges and buy-backs.

● Data & Reporting: Maintain detailed customer records and complete required reports accurately and on time.

● Act as a brand advocate, educating customers on product options and USPs while upholding brand and company standards.

● Collaborate with cross-functional teams and contribute to collective projects and initiatives.

Think you're the right fit

If your profile aligns with the above job description, please email your updated CV on mail - [HIDDEN TEXT]