Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS
Kotak Mahindra Bank Ltd.. · Not specified · onsite · Posted 31d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage customer interactionsthrough inbound/outbound calls and emails, ensuring smooth communication with merchants, corporate clients, and internal teams.
- Deliver high-quality service, resolve issues within TAT, and consistently work toward improving customer satisfaction and NPS.
- Assist corporate/CA customers on CMS & digital banking, including onboarding, activation, demonstrations, and handling CMS-related queries or service modifications.
- Understand customer needsto provide effective solutions, resolve challenges, and support system integration or product-specific requirements.
- Coordinate with internal teams(CMS Setup, Operations, Implementation, IT, RM, PSM, BSG, etc.) to ensure timely and accurate query resolution.
- Perform outbound calling activitiesfor POS servicing and cross-selling products like loans and insurance to achieve sales and activation targets.
- Maintain accurate MIS reportsand calling data using MS Excel ensure precision and timely reporting.
- Demonstrate strong communication skillsin Hindi, English, and Marathi, with excellent customer handling, convincing, and problem-solving abilities.
- Work efficiently in a target-driven environment, ensuring portfolio activation, higher market share, and service delivery quality.
- Leverage experience in customer support, CMS, POS, and banking operationswhile adhering to quality standards, NPS goals, and service excellence.
Sourced from foundit
Skills
Customer SupportPoSbanking operationsexcelCMS Digital Banking
About Kotak Mahindra Bank
Kotak Mahindra Bank Ltd..
Banking
60.4k+
employees
1985
41 years old
Mumbai, Maharashtra
India
₹7.9L PA avg
Avg at Kotak Mahindra Bank
About
From launching Kotak Mahindra Finance Ltd. in 1985 to becoming one of the country’s most trusted financial institutions today, it’s been quite a journey.
Industries
BankingFinancial Services
Employee ratings
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