Senior Customer Support Engineer

Company Description Auro Power Systems is an India-based company focused on delivering reliable power solutions to a diverse range of customers. The organization is committed to quality, safety, and continuous improvement in its products and services. Team members collaborate closely with clients to understand their operational needs and provide responsive technical support. The company values integrity, accountability, and long-term partnerships, creating an environment where skilled professionals can grow their careers in the power systems domain.
Role Description The Senior Customer Support Engineer is a full-time, on-site role based in Bengaluru. This position is responsible for providing expert technical support to customers, resolving complex product and system issues, and ensuring high levels of customer satisfaction. Daily activities include diagnosing and troubleshooting technical problems, guiding customers through resolutions, and documenting cases and solutions in support systems. The role involves coordinating with internal engineering and product teams, conducting on-site visits when required, and supporting field service activities such as installation, commissioning, and maintenance. The Senior Customer Support Engineer also contributes to continuous improvement by identifying recurring issues, proposing enhancements, and mentoring junior support staff.
Qualifications

• Candidates should possess strong Customer Support and Communication skills, with the ability to interact effectively with diverse customer groups.
• Candidates should possess advanced Troubleshooting and Technical Support skills for diagnosing and resolving complex power systems issues.
• Candidates should possess Field Service experience, including on-site installation, maintenance, and system checks.
• Candidates should possess solid documentation and organizational skills, including case tracking and report writing.
• Relevant experience in power systems, electrical engineering, or related technical domains is highly beneficial.
• Bachelor's degree or equivalent in Engineering (Electrical, Electronics, or related field) is preferred.
• Ability to work on-site in Bengaluru, travel to customer locations when required, and collaborate with cross-functional teams.
• Familiarity with safety standards, diagnostic tools, and industry best practices in power systems support is an advantage.