Senior Customer Success Manager

Looking for a Dynamic Customer Success Manager for a Tech platform based in Mumbai!

Job Responsibilities Client Management: a. Act as primary contact for key clients, maintaining regular communication and addressing concerns. b. Build strong relationships with client stakeholders to understand their needs and enhance satisfaction. Account Strategy: a. Develop and execute strategic account plans aligned with company objectives. b. Collaborate with internal teams to deliver integrated solutions and drive growth. Revenue Growth: a. Identify cross-sell opportunities to maximise revenue. b. Negotiate contract terms to ensure profitability and competitiveness. Issue Resolution: a. Resolve client issues promptly, liaising between clients and internal teams. b. Escalate complex issues as needed to find effective solutions. Market Insight: a. Stay informed about industry trends and competitor activities b. Provide clients with insights and recommendations based on market analysis.

Job Requirements 1. At least 4 years of experience in a Key Account Management/Client Success role in the B2B space - preferably in SaaS / Software, Legal Tech, Martech, Corporate Insurance, etc 2. Genuine Customer Empathy and strong time management skills, team management experience is a plus 3. Ability to communicate effectively with a wide range of stakeholders 4. Familiarity with G Suite and Microsoft Excel