Senior Customer Success Manager

Senior Customer Success Manager

Location: Bengaluru, India

Function: Customer Success

Reporting to: Co-founders

Experience: 6–10 years

About Qoruz

Qoruz is an enterprise-grade creator marketing and intelligence platform that helps brands and agencies discover the right creators, build meaningful creator relationships, manage campaigns, and make better marketing decisions using data.

We are building the technology layer for the growing creator economy, helping marketing teams make influencer marketing more intelligent, measurable and effective.

The Role

We are looking for a Senior Customer Success Manager to own strategic enterprise customer relationships, drive product adoption and build long-term partnerships with brands and agencies.

Reporting directly to the Co-founders, you will lead the customer journey from onboarding to renewal, identify opportunities to grow accounts and work closely with internal teams to deliver strong customer outcomes. This role requires travel for client meetings and business needs.

What You'll Do

• Own the enterprise customer journey, including onboarding, product adoption, ongoing engagement and renewals.

• Build trusted relationships with key stakeholders at brands and agencies, including regular in-person customer meetings.

• Drive retention, renewals and account expansion by understanding customer goals and identifying growth opportunities.

• Monitor account health, product usage and customer satisfaction, and take proactive action to address risks.

• Partner with Product and Sales teams to resolve customer challenges, share feedback and improve customer outcomes.

• Develop scalable Customer Success processes and reporting; travel as required for client visits, reviews and business meetings.

What We're Looking For

• 6–10 years of experience in Customer Success or Account Management, preferably in a SaaS, MarTech, AdTech or related technology business.

• Proven experience managing strategic enterprise accounts, renewals, commercial discussions and account growth.

• Strong communication, negotiation and stakeholder management skills, with a proactive, data-driven approach to customer outcomes.

• Willingness to travel for customer meetings and business requirements, with the ability to work closely with senior leadership and cross-functional teams.