Senior Customer Success Manager

Job Summary

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

Key Responsibilities

• Customer Advocacy Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
• Product Expertise: Become a subject matter expert in Zenoti s platform, proactively exploring features and functionalities to deliver maximum value to customers.
• Problem Solving Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
• Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.
• Executive Presence Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
• Time Management Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.

Required Skills Qualifications

• Technical Horsepower Curiosity: Ability to deeply understand and use Zenoti s product, with a proactive approach to learning.
• Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
• Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions.
• Executive Presence Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.
• EQ Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
• Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing product, and align stakeholders toward common goals.
• Time Management, Prioritization Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.

Preferred Qualifications

• Experience in a SaaS, technology, or customer-facing role.
• Background in the wellness, beauty, or fitness industries is a plus.
• Proficiency in CRM tools and data analytics platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.