Senior Customer Success Manager
Fighire · Bengaluru · hybrid · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
Senior Customer Success Manager (US Shift: 8 AM - 5 PM EST)
FigHire is mandated to hire for a Customer Success to join a fast-growing SaaS company in the edtech space.
If you thrive on building strong client relationships, diving into product adoption data, and helping users succeed, wed love to meet you.
Bangalore: Hybrid (upto 4 days in office; US Shift (8 AM - 5 PM EST)
What you'll do:
• Own client relationships across the full customer lifecycle
• Onboard new accounts and guide them through platform setup
• Resolve queries quickly and effectively across email, chat, and video
• Track usage and satisfaction metrics to flag and mitigate churn risks early
• Partner with Product and Support to close the loop on user feedback
• Build clear, practical documentation and self-serve resources
What we're looking for:
• 3+ years in Customer Success, Account Management, or Support (SaaS/tech background preferred)
• Strong analytical mindset with comfort reading customer data to spot trends
• Sharp, empathetic written and verbal communication skills
• High autonomy and discipline in a fully remote work environment
• Hands-on experience with modern CRMs or CS platforms
• Bachelors degree in Business, or equivalent practical experience
Interested or know someone who fits? Apply here or write to us at [email removed].
Sourced from naukri