Senior Customer Success Manager
GoKwik · Gurugram · onsite · Posted 64d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands-from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants worldwide, processes $2B+ in GMV annually, and continues to scale its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and strengthened by a $13M growth round in June 2025 (total funding:
$68M), GoKwik is expanding across India, the UK, Europe, and the US.
Why This Role Matters
As a Senior Manager- Customer Success, you will act as a trusted partner and coach to our enterprise customers. Your role will directly impact customer adoption, retention, and expansion. By helping customers derive maximum value from GoKwik s products, you will support their strategic business goals while ensuring long-term success and reduced churn.
What You ll Own
Act as a coach and strategic advisor to customers, helping them extract measurable value from GoKwik s products and solutions.
Manage and nurture enterprise customer relationships with a strong focus on retention and growth.
Conduct regular product reviews, including QBRs and MBRs, to track performance and alignment with business goals.
Engage closely with users to improve product adoption, usage, and insight-driven decision-making.
Partner with internal product teams to share customer feedback and contribute to feature enhancements.
Research, troubleshoot, and deliver solutions to complex customer challenges and inquiries.
Identify areas of improvement, track projects and action items, and proactively flag customers at risk of churn.
Drive upsell and cross-sell opportunities by building strategies to increase adoption across GoKwik s product suite.
Who You Are
6-9 years of experience as a Customer Success Manager handling enterprise accounts.
Prior experience working on B2C products, preferably in Shipping & Logistics.
Strong stakeholder management skills with the ability to influence and advise senior client teams.
Comfortable working with data, insights, and structured reviews to drive customer outcomes.
Problem-solving mindset with the ability to manage multiple accounts in a fast-paced environment.
Clear communicator with a customer-first and ownership-driven approach.
Why GoKwik
At GoKwik, you will work at the intersection of technology, eCommerce, and customer impact. You will partner closely with product and leadership teams, manage high-value customers, and contribute directly to revenue growth and retention. As we continue to scale globally, this role offers strong learning, ownership, and long-term growth opportunities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TroubleshootingUsageManager TechnologyFocusB2CLogisticsE-commercemanagementResearchStakeholder Management
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
Employee ratings
10 reviews
2.7/ 5
Culture
2.4
Career growth
2.1
Work-life
2.3
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