Senior Customer Success Manager - Central - Delphix

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Responsibilities:: Establish and maintain relationships with key decision makers within assigned accounts. 

Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. 

Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix. 

Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. 

Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. 

Ensure client reference ability to support the Sales organization in expansions and closing processes. 

Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. 

Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. 

Identify and manage escalations for successful resolution by driving internal and external team action items. 

Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals. 

Know the market and maintain a good knowledge of all key competitors. 

Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success. 

Be responsible for renewal, health and risk forecasting and reporting on your client portfolio.

Knowledge, Skills and Abilities:: Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience. 

8+ years of experience in account management/customer success in a software company. 

Experience negotiating and closing customer contracts (renewals & expansion). 

History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent. 

Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. 

Experience working in a development, testing or data management environment.

Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking. 

Must work within a team environment with sales, field services and delivery teams. 

Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.

Has worked successfully with Partners in collaborating on customer’s success. 

Must be able to travel at times.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.    All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.   If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!   www.perforce.com   Please click here for: EOE & Belonging Statements | Perforce Software