Senior Customer Service Representative

Job Summary Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations

Job Type Requirements

• Bachelors degree in supply chain management, logistics, operations management, business administration, engineering, life sciences, or a related field, or equivalent experience required
• 3+ years of experience in clinical trial support, clinical logistics coordination logistics, transportation, supply chain, distribution, or a related field required
• Less than 2 years of experience in a management capacity preferred
• Certification in certified supply chain professional, certified logistics, transportation and distribution, certified in planning and inventory management, or equivalent preferred
• Fluent English and Hindi communication skills, both written and verbal - must have
• Fluent Kannada and Telugu communications skills will be nice to have
• Willingness to work in rotational shifts, including 9:00 AM - 6:00 PM and 1:00 PM - 9:00 PM, Monday-Saturday
• Fully on-site availability required
• Excellent customer service orientation with the ability to build trust and maintain strong relationships with clients
• Strong interpersonal skills and the ability to work effectively with internal and external stakeholders
• High level of attention to detail and accuracy in handling customer requests, documentation, and follow-up
• Ability to work in a fast-paced and time-sensitive environment while managing multiple priorities
• Strong organizational and time management skills
• Ability to handle challenging customer situations with empathy, professionalism, and diplomacy
• Good adaptability and flexibility in response to changing business needs and operational requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.