Senior Customer Service Representative

Description

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.

Responsibilities

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Qualifications

Minimum Qualifications

• Minimum 1 year of meaningful experience in Contact Center Domain.
• Strong proficiency in verbal and written communication skills
• Should possess analytical, decision making and problem-solving skills

Preferred Qualifications

• Graduate with minimum 1 year experience in contact center domain
• Prior experience in credit, collections is preferred