Senior Customer Service Representative

Roles & Responsibilities

• Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
• Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
• Order Management & Provisioning: Assist global customers with new activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
• Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions

Preferred Candidate

• Minimum 1 yr. experience in the International Voice Process.
• Minimum 1 yr. experience in BPO domain.
• Fluent English required.
• 12th grade can also apply.
• Comfortable with Night shift.

Perks & Benefits

• Salary upto 5LPA
• Attractive Incentives
• Both Side Cab Facilities
• 5 Days Working
• 2 Days Rotational Offs

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