Senior Customer Service Officer

Customer Service Officer

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym.

As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

Responsibilities Operations

1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.

2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.

3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

Customer Service

1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.

2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.

Renewal Sales

1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.

2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

Requirements

1. Qualifications: Relevant qualifications in customer service, sales, or a related field.

2. Experience: Minimum 1-2 years of experience in customer service, sales, or a related field, preferably in the fitness industry.

3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.

4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.

5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration. Role & responsibilities