Senior Customer Service Executive
Tata Communications · Chennai · onsite · Posted 23d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Planning and deliver effective solutions across diverse products and bandwidths from 2Mb to 100GB for services such as DIA, IPVPN, DE optical, DE Eline, and EWL
- Collaborate with cross-functional teams to develop end-to-end design solutions
- Proficiently handle tools such as Beethoven for presales activities and Cramer for database management
- Utilize locating tools like GSA Lite, NIG, and Google Maps for effective location management tasks.
- Co-ordinate with internal and external stakeholders
- Hands on experience on client inventories like Citrix, Beethoven, Cramer is preferred
- Responsible for delivering feasibility solution in agreed SLA
- Good knowledge on Client Products like IPVPN, DE, EWL, DE Line Design tools to create a solution document
Sourced from naukri
Skills
Customer Servicecitrixdesign toolsNetwork DesignDatabase ManagementSLAProject PlanningPresales
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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