Senior Customer Service Executive

Customer Service Executive (CSE) GoColors

Job Title: Customer Service Executive (CSE)
Department: Retail Sales / Store Operations
Industry: Retail / Fashion & Apparel
Sales Channel: Direct-to-Consumer (D2C)
Reporting To: Store Manager
Experience: 6 Months+
Qualification: Graduate / Postgraduate

Job Summary

The Customer Service Executive (CSE) will be responsible for driving store sales, providing excellent customer service, handling billing and cash transactions, managing inventory, and maintaining overall store standards at GoColors Exclusive Brand Outlets (EBO).

Key Responsibilities

• Attract and assist customers by explaining different styles and products of womens and kids’ legwear.
• Achieve daily, weekly and monthly store sales targets.
• Demonstrate and present products effectively to customers.
• Understand customer requirements and recommend suitable products.
• Handle billing, cash transactions and maintain accurate records.
• Manage daily store inventory and stock-related activities.
• Monitor and control shrinkage as per company norms.
• Maintain proper store presentation and visual merchandising standards.
• Handle customer queries and provide excellent customer service.
• Maintain a positive and professional relationship with customers.
• Support day-to-day store operations as assigned by the Store Manager.
• Willingness to work flexible hours as per retail store requirements.

Candidate Requirements

• Graduates / Postgraduates can apply.
• Minimum 6 months of experience in Retail Sales, Customer Service or Store Operations.
• Candidates from Fashion & Apparel, Footwear, Lifestyle, Departmental Stores, Beauty & Cosmetics, Jewellery, Optical, Sports Retail or General Retail can apply.
• Good communication and interpersonal skills.
• Positive attitude with responsible and courteous behaviour.
• Customer-oriented, attentive and efficient.
• Good selling and product-presentation skills.
• Basic knowledge of billing, cash handling and inventory management.
• Comfortable working in a target-oriented retail environment.

Key Skills

Retail Sales | Customer Service | Store Operations | Fashion Retail | Apparel Sales | D2C Sales | Customer Handling | Billing | Cash Handling | Inventory Management | Stock Management | Visual Merchandising | Sales Target | Store Sales