Senior Customer Service Executive

Roles and Responsibilities :

• Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner.
• Process accounts receivable calls, update records accurately and efficiently.
• Provide excellent customer support by addressing issues related to orders, deliveries, returns, and exchanges.
• Maintain high levels of accuracy and productivity while meeting performance targets.

Job Requirements :

• 1-10 years of experience in BPO/Call Centre environment with international voice process background.
• Strong knowledge of inbound voice process, including AR calling and subject matter expertise.
• Excellent customer focus skills with ability to handle complex customer complaints effectively.