Senior Customer Service Executive

Responsibilities

• Make outbound calls to existing / potential customers.
• Address customer inquiries and provide information about Mutual Fund products or services.
• Resolve customer issues or complaints in a professional and timely manner.
• Upsell or cross-sell products or services to increase sales revenue.
• Keep accurate records of all customer interactions and update the customer database.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Provide feedback to the customer service team regarding customer concerns or trends.
• Adhere to company policies and procedures during customer interactions.

Qualifications

• Any Graduate, with previous experience in customer service or sales roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation abilities.
• Ability to handle and resolve customer complaints effectively.
• Ability to work well in a team and collaborate with colleagues.
• Ability to handle high call volumes and work in a fast-paced environment.
• Flexibility to work.

Skills

• Excellent communication skills
• Customer service orientation
• Problem-solving skills
• Ability to work under pressure