Senior Customer Service Executive - Trainer

Responsibilities:

• Deliver onboarding and product training for customer service teams.
• Educate advisors on insurance products, IRDAI rules, and CRM tools.
• Conduct training on communication, customer handling, and issue resolution.
• Assess performance gaps and develop relevant training content.
• Provide refresher sessions on product and process changes.

Requirements:

• Experience as a trainer in BPO, contact center, or customer service.
• Strong verbal and written communication skills.
• Excellent presentation and facilitation skills.
• Ability to engage and motivate learners.