Senior Customer Service Executive: Email Process

Location: Adchini, Hauz Khas | South Delhi

Employment Type: Full-Time | 5 Days Working | 2 Rotational Offs | Day Shifts

Company Website: www.gyftr.com

(Freshers can also apply)

Key Responsibilities:

• Understand customer concerns and communicate resolutions clearly and

professionally.

• Handle objections and complaints with patience, empathy, and a problem-

solving attitude.

• Retrieve customer details using internal ticketing tools to assist in resolution.
• Respond to and resolve user queries via approximately 40-50 chats or 40 emails per day.

Skill Set Required:

• Excellent communication and interpersonal skills.
• Typing speed of 3035 words per minute.
• Graduation would be preferred.
• Strong query-handling and complaint-resolution abilities.