Senior Customer Relationship Executive

Roles and Responsibilities

• Manage customer relationships to drive business growth through cross-selling and upselling opportunities.
  
• Conduct gold appraisals for loan purposes, ensuring accurate valuation of assets.
  
• Oversee gold loan operations, including processing applications, verifying documents, and disbursing funds.
  
• Develop strong communication skills to effectively interact with customers, colleagues, and management.
  
• Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.