Senior Customer Experience Specialist || International Email Support

Senior Customer Experience Specialist International Email Support

BTM Layout, Bangalore | Up to 40,000 CTC/month | 247 Rotational | 5 Days Working

Night Shift Allowance | Group Health Insurance

Job Description

We are looking for experienced professionals with strong International Customer Support / Customer Experience experience to handle premium and high-value global customers through email and non-voice channels.

Key Responsibilities

• Handle premium/VIP international customer interactions through email and non-voice channels.
• Manage complex queries, complaints and escalations independently.
• Provide personalised resolutions and maintain a high standard of customer experience.
• Demonstrate strong ownership, judgement and problem-solving skills.
• Maintain excellent written English, email etiquette and attention to detail.

Requirements

• Graduation mandatory.
• 2+ years of relevant international customer support experience mandatory.
• Strong experience handling international/global customers.
• Excellent written and spoken English.
• Experience in International Email / Non-Voice / Chat / Blended processes preferred.
• Premium/VIP/high-value customer handling experience preferred.
• Candidates with only domestic customer support experience will not be considered.
• Male candidates only.

Work from Office BTM Layout, Bangalore

Up to 40,000 CTC/month + Night Shift Allowance + Group Health Insurance