Senior Customer Care Executive

Fraganote

Delhi · onsite · Posted 15d ago

Sourced from Naukri

₹4.0L - ₹6.0L PA3–5 yrsfulltimeDelhi

Your match

Section · 01

About this role

2–3 years of D2C customer support experience with strong communication skills. Hands-on in email, WhatsApp, calls & social media support, order management, NDR/RTO, refunds, replacements, escalations, and CRM tools like Freshdesk/Zendesk.

Sourced from naukri · view original

Let the agent run this one for you.

Tailored resume, auto-apply, and referral lookup — in under 2 minutes.

Section · 02

Skills

Customer EngagementCustomer Retentioncustomer satisfactionCSATClient SuccessClient RetentionEscalation Managementelastic search

Job · 4303180

DELHI · FULLTIME