Senior Counsellor/Counsellor - Operations

About Leap GeeBee

GeeBee Education, a 21-year leader in study abroad, is experiencing rapid growth, especially in our B2B market with our digital-tech products. We're rapidly expanding our global footprint, and our people are truly our greatest asset.

We're backed by top-tier investors like Sequoia, Jungle Ventures, Owl Ventures, and Harvard, and we're known for our lean, high-talent-density team. At Leap GeeBee, everyone is entrepreneurial, moves quickly, and operates with extreme ownership, enjoying minimal management and maximum autonomy.

Job Description

Leap GeeBee Education is looking for a detail-oriented and proactive Senior Counsellor/Counsellor to support overseas education operations. The role involves counselling students for overseas education admissions while closely collaborating with our partner network. The selected candidate will also work with international clients, overseas university representatives, and branches/associates across different regions to ensure a seamless student experience.

Key Responsibilities

• Counsel students on overseas education opportunities and help them shape their academic and career pathways.
• Guide sub-agents and branch teams on suitable study options based on student profiles.
• Respond promptly and professionally to student queries via calls, emails, and in-person interactions.
• Communicate and coordinate with international clients, overseas university representatives, and global stakeholders to support admissions and application processes.
• Stay updated on admission processes, requirements, and entrance examinations of overseas universities.
• Support sub-agents and branches with university application processes for destinations including USA, UK, Australia, New Zealand, Canada, Switzerland, and others.
• Coordinate with domestic and international branches/associates for pending documentation and fee payments.
• Resolve queries from branches, associates, and international stakeholders efficiently through calls and emails.
• Build and maintain strong working relationships with branches, associates, international partners, and other stakeholders.
• Work towards assigned targets and contribute to revenue growth through admissions and conversions.
• Ensure adherence to internal processes, systems, and compliance standards.
• Take initiative to create a professional, deadline-driven work environment with a strong focus on student and partner experience.
• Actively participate in education fairs, university visits, and in-house seminars organized by the company.
  
  

Candidate Profile

• Graduate or equivalent qualification.
• Minimum 2 years of experience in overseas education counselling (Senior Counsellor roles may require additional experience).
• Excellent verbal and written communication skills.
• Experience interacting with international clients, overseas universities, or global stakeholders will be an added advantage.
• Strong understanding of the Indian and overseas education systems.
• Basic computer proficiency and familiarity with CRM systems.
• Positive attitude, professional appearance, and strong team collaboration skills.
• Awareness of global current affairs is an added advantage.