Senior Consultant
EYGBS · Bengaluru · onsite · Posted 34d ago
Undisclosed5–7 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Skills and attributes
To qualify for the role you must have
Qualification
What we look for
Nice to have
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The opportunity: Senior Consultant-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Bangalore
Responsibilities
- Lead day-to-day delivery across employee lifecycle management, HR case management and Tier 2 HR advisory. The role will provide operational oversight, complex-case support, data stewardship, stakeholder coordination, team coaching and transition-readiness support. The role is expected to operate within defined HR policies, country process nuances, data privacy requirements and BOT governance standards, while building a stable, scalable and transferable HR Shared Services capability for a global pharma organization.
- Lead end-to-end employee lifecycle delivery across hires, transfers, job and manager changes, exits and employment-data updates, ensuring approvals, effective dates and downstream impacts are validated before execution.
- Oversee HR case intake, categorization, prioritization, ownership and resolution; monitor SLA performance, ageing, escalations and quality of case documentation.
- Provide Tier 2 guidance on policy, process, lifecycle and employee or manager advisory cases, applying defined decision rights and escalation boundaries.
- Review complex or sensitive cases, prepare concise case summaries and recommendations, and coordinate with HRBPs, payroll, reporting and sending-side process owners for resolution.
- Ensure accurate employee records, case notes, attachments, approvals, audit trails and closure rationale in HR systems and the HR helpdesk platform.
- Coach HR Generalists on case assessment, transaction accuracy, knowledge-base usage, customer communication and escalation discipline.
- Lead daily queue management and work allocation, identify capacity or service risks, and support timely redistribution of work to maintain service continuity.
- Analyse recurring defects, repeat queries, delayed approvals and service-quality gaps; recommend process, control, automation or knowledge-base improvements.
- Support transition planning, knowledge transfer, reverse-shadowing and service-readiness sign-off for newly migrated processes.
- Provide inputs to operating reviews through dashboards, ageing trends, quality checks, root-cause observations and corrective-action tracking.
Skills and attributes
To qualify for the role you must have
Qualification
- Bachelor of Business Administration
- Master of Business Administration
- Post Graduate Diploma in Management
- PG Diploma in Human Resource Management
Experience
- HR shared services 5-7 yrs
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
Nice to have
- Nice to have Pharma, life sciences, GCC or regulated-industry HR operations experience
- exposure to BOT, transition or knowledge-transfer environments
- experience with process documentation, knowledge-base governance, dashboards, root-cause analysis or continuous improvement
- awareness of data privacy, GDPR, HR compliance and audit-support requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
SAPAuditingConsultingAnalyticsPayrollticketingbusiness strategyHelpdeskPharmaLife Sciences
About EY Global Delivery Services ( EY GDS)
EYGBS
Accounting & Auditing
40.0k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
₹15.5L PA avg
Avg at EY Global Delivery Services ( EY GDS)
About
EY Global Delivery Services (GDS) is a truly global delivery network of over 74,000 people working across the border to provide innovative and strategic business solutions to EY member firms.
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