Senior Consultant
Virtusa Consulting Services · Hyderabad · onsite · Posted 48d ago
Not disclosedFresherfulltimeSourced from
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About this role
- GWS Tech Support LeadThe GWS L1 Support Lead is the highest technical authority within the front-line support tier. You will be responsible for the technical integrity of the Google Workspace environment, overseeing complex configurations, security investigations, and the technical enablement of the L1 agent pool. You don't just manage the queue; you manage the health, security, and optimization of the entire Workspace tenant.Key Responsibilities1. Advanced Technical Escalation & ResolutionSupport Act as the final technical stop for L1 agents before a ticket is moved to L2 or Google Premier Support.Mail Flow Architecture Troubleshoot complex delivery issues involving MX records, SPF, DKIM, and DMARC failures across multiple domains.API & Integration Support Oversee basic troubleshooting for third-party AppSheet integrations and Marketplace apps connected to the GWS environment.2. Security & Compliance EnforcementIncident Investigation Lead investigations using the GWS Security Investigation Tool to identify malicious emails, file-sharing anomalies, or unauthorized access attempts.Data Loss Prevention (DLP) Design and audit DLP rules to prevent sensitive company data from leaving the Google Drive or Gmail environment.Vault & eDiscovery Manage legal holds and data exports within Google Vault for HR or Legal department requests.3. Platform Optimization & GovernanceRelease Management Stay ahead of the Google Workspace roadmap; test new features in a sandbox and decide when to roll them out to the production environment.Directory Management Oversee the sync between the company's Identity Provider (Okta, Azure AD) and Google Cloud Directory Sync (GCDS).Chrome & Mobile Management Lead the configuration of Chrome Browser policies and Mobile Device Management (MDM) for corporate-enrolled devices.
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Skills
Chrome Browser policiesDirectory ManagementGWS Security Investigation ToolMail Flow ArchitectureRelease ManagementOktaAzure ADSpfDkimAppSheetGoogle WorkspaceDMARCMX RecordsGoogle VaultAPI IntegrationMarketplace Apps
About Virtusa Consulting Services
Virtusa Consulting Services
IT Services & Consulting
18.8k+
employees
1996
30 years old
Hyderabad / Secunderabad, Telangana
India
₹13.7L PA avg
Avg at Virtusa Consulting Services
About
Virtusa help clients change, disrupt, and unlock new value that surpasses their wildest expectations not just to reach our best, but to redefine yours.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
2.0
Work-life
2.7
Employees rate it well for
Work-Life Balance37Overall Company37
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