Senior Consultant
Virtusa Consulting Services · Hyderabad · onsite · Posted 48d ago
Not disclosedFresherfulltimeSourced from
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About this role
- The ITSM Manager plays a critical role in ensuring the effective and efficient delivery of services within Medtronic's operational framework. This position will oversee operational processes, drive adherence to governance structures, and provide strong leadership in monitoring, reviewing, and planning service delivery activities across IT Supply Chain Planning and Execution teams. This role is accountable for end‑to‑end service outcomes across run, enhance, and change delivery .Key Responsibilities Operations Oversight and Communications Oversee daily service operations to ensure compliance with Medtronic's governance structure and operational processes. Serve as a key point of contact for communication across teams and stakeholders. Metrics Monitoring ; Issue Resolution Monitor service delivery metrics to proactively identify and resolve issues related to quality, process adherence, resource allocation, and overall performance. Performance Reviews Planning Lead weekly performance reviews focused on support backlog and enhancement backlog, ensuring clear prioritization and effective planning for the week ahead. Technical Guidance Provide technical guidance for assigned portfolio Offer technical oversight, collaborating with architects and business analysts Engage with Medtronic and managed service provider (MSP) technical professionals to deliver high-quality solutions and support Qualifications Bachelor's degree in Business, Information Technology, or related field Proven experience in service delivery management, operations, or a related field Strong leadership and communication skills with the ability to prepare and present operational KPIs to management Analytical mindset with the ability to interpret metrics and drive process improvements Demonstrated analytical abilities with experience monitoring metrics and driving process improvements Excellent communication, organizational, and problem-solving skills Experience with managed service providers and ITSM best practices Familiarity with compliance, audit, and risk management processes A strong sense of ownership and accountability for service outcomes
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Skills
Compliance AuditService Delivery Managementprocess adherenceTechnical guidanceITSM best practicesRisk ManagementMetrics monitoring
About Virtusa Consulting Services
Virtusa Consulting Services
IT Services & Consulting
18.8k+
employees
1996
30 years old
Hyderabad / Secunderabad, Telangana
India
₹13.7L PA avg
Avg at Virtusa Consulting Services
About
Virtusa help clients change, disrupt, and unlock new value that surpasses their wildest expectations not just to reach our best, but to redefine yours.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
2.0
Work-life
2.7
Employees rate it well for
Work-Life Balance37Overall Company37
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