Senior Consultant / Team Leader / Asst Manager Process Excellence

Job Description Consultant / Senior Consultant / Team Leader / Asst Manager – Process

Excellence

Position

Consultant / Senior Consultant / Team Leader / Asst Manager – Process Excellence

Department

Payroll / Operations

Role Purpose

The Senior Consultant – Payroll will be responsible for ensuring accuracy, quality, statutory

compliance and timely completion of payroll and billing processes. The role will act as a key quality

and governance layer between the Business teams and Technology team.

The position will focus on QC/checker activities, input-to-output validation, statutory and payroll

data accuracy, technology coordination, business coordination, AICP timeline tracking and

deviation reporting.

Key Responsibilities

1. Payroll & Billing QC / Checker

• Perform independent QC/checker review of payroll inputs and outputs before final

processing.

• Validate input (attendance,earnings and deductions) vs. output to ensure payroll is

processed accurately and completely. Identify the missed out deputees and FnF cases and

highlight the same.

• Review paysheets and billing sheets for accuracy, completeness and consistency and are

reconciled before finalisation.

• Identify errors, exceptions and unusual variations and ensure timely correction.

• Track recurring errors and identify root causes to prevent repetition.

• Ensure appropriate audit trails and supporting documents are maintained.

2. Statutory & Compliance Accuracy

• Validate statutory data and deductions applicable to payroll, including PF, ESIC, PT, LWF, TDS

and other applicable statutory requirements.

• Ensure statutory inputs are accurately reflected in paysheets and related payroll reports.

• Identify statutory deviations or exceptions and coordinate with relevant teams for

resolution.

• Ensure statutory-related data is complete, accurate and available within defined timelines.

• Support internal and external audits by providing accurate payroll and statutory information.

3. Technology & Business Coordination

• Work closely with the Technology/Product team to identify, track and resolve payroll

system issues.

• Clearly document system/process issues, business impact, expected resolution and priority.

• Coordinate with the Tech team for requirement finalization, UAT, system enhancements,

automation and process improvements.

• Work closely with Business/Operations teams to understand payroll-related requirements

and implement appropriate solutions.

• Act as a bridge between Business and Technology to ensure smooth execution.

• Track open technology and process issues until closure and ensure agreed TATs are met.

• Identify opportunities to reduce manual intervention and improve payroll process efficiency.

4. AICP Timeline Tracking & Governance

• Track AICP activities and timelines across locations/business units.

• Maintain an AICP tracker covering planned dates, actual completion, pending activities and

deviations.

• Ensure timely follow-up with respective stakeholders for closure of pending activities.

• Prepare and circulate AICP deviation reports on a defined frequency.

• Highlight delays, recurring deviations and critical risks to the relevant stakeholders and

escalate potential timeline risks proactively

• Identify root causes for deviations and track corrective actions to closure.

5. MIS, Reporting & Process Improvement

• Prepare regular dashboards covering:

• Payroll QC accuracy
• Input vs. output deviations
• Paysheet vs. billing sheet reconciliation
• Statutory and data accuracy and deviation report.
• Open payroll/system issues
• AICP timeline adherence
• AICP deviations and ageing

• Analyse trends and identify recurring issues across locations.

• Drive corrective and preventive actions based on data and audit findings.

• Recommend process improvements, automation and controls to improve accuracy and

turnaround time.

• Reduce the number of support tickets through proactive issue resolution and process

improvement.

• Strengthen capability through structured handholding and training of Ops, Support and all

key stakeholders.