Senior Consultant Tax Technology

About the Role

We are seeking a highly motivated candidate to join the team. The role involves supporting the implementation, adoption, and ongoing management, with a focus on tax technology solutions and litigation management under the Income Tax Act. The candidate will work closely with clients, business stakeholders, and technology teams to deliver a seamless client experience while driving platform utilization and continuous improvement.

Key Responsibilities

• Tax Technology & Product Management
• Support implementation and adoption for clients.
• Understand business requirements and translate them into product enhancement suggestions.
• Coordinate with technology teams for issue resolution, testing, and deployment of enhancements.
• Conduct User Acceptance Testing (UAT) and validate system functionality.
• Assist in designing and documenting business processes and user workflows.
  Litigation Management
• Manage and monitor direct tax litigation processes under the Income Tax Act.
• Support tracking of notices, assessments, appeals, and litigation timelines through DigiLim+.
• Ensure accurate capture and management of litigation-related information within the platform.
• Provide guidance to clients on litigation workflows and process optimization.
  

Client Relationship Management

• Act as a primary point of contact for assigned clients.
• Understand client requirements and provide timely resolutions to queries and issues.
• Conduct client demonstrations, training sessions, and solution walkthroughs.

Project Execution & Support

• Manage multiple client engagements simultaneously.
• Monitor support tickets, escalations, and service delivery commitments.
• Collaborate with cross-functional teams to ensure timely closure of client requests.
• Prepare status reports, dashboards, and presentations for internal and external stakeholders.

Required Skills

• Strong knowledge of tax technology platforms and digital transformation initiatives.
• Good understanding of litigation management processes under the Income Tax Act.
• Excellent client handling and stakeholder management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in MS Excel, PowerPoint, and reporting tools.
  

Preferred Skills

• Experience working on tax technology products or SaaS platforms.
• Exposure to product implementation, UAT, and change management.
• Understanding of indirect tax and regulatory compliance processes.
• Experience coordinating with technology development teams.